Working Hours
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Online Ordering is available through all day.

Customer service working hours:

Sunday To Thursday 8am - 4pm.

What happens after I place an order?
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Once you have placed an order, you will automatically receive a confirmation e-mail with the details of your order.
If for any reason you have not received it then please contact WhatsApp Service.

Shipping & Delivery
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We Ship Worldwide.
In Stock accessories are delivered within 24 hours for orders in Riyadh,
Within 3-5 days for orders in KSA, and within 2 weeks maximum for orders worldwide.
The lead time for furniture differs according to the quantity of items in the order.

Exchange and Return Policy
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Exchange within three days of receiving the order provided that the piece is in good condition and fully packaged.
Return within three days of receiving the order provided that the piece is in good condition and fully packaged, the amount will be returned 24 hours after we receive the returned piece.

Can I change or modify the products in my order after completing it
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Yes, you can amend the order by communicating via WhatsApp number.

I have received a wrong or damaged item.
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In this unlikely situation, please reach out through whatsApp for instant support.
Please include your order number and attach a picture of the item.


Do the items in an order come in INSEL packaging or brand packaging?
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This depends on the item and the brand. 

Is it necessary to create an account to shop?
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Making an account is not mandatory for shopping at INSEL. You can proceed as a guest during checkout.
However, having an account offers benefits, such as previews of new seasons and additions,
the ability to save wish list items,
store your address and payment details for a quicker checkout,
simplified order tracking, updates, processing a return request, and the ability to view and manage your orders.

Is my personal information kept confidential?
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We prioritise the privacy and confidentiality of your data.
We only share it with your consent or as legally permitted. For more information, please refer to our Privacy Policy.


What payment methods can I use to shop at INSEL?
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At INSEL, we offer a variety of convenient payment methods to make your shopping experience smooth and easy:

• Credit/Debit Cards: Visa, Mastercard, and American Express.
• Local Payment Methods: We support Mada in KSA
• Apple Pay: If you're an Apple user and using the app, you can use Apple Pay for quick and secure transactions.
• Cash on Delivery (COD): We allow Cash on Delivery for orders up to 7,000 SAR in KSA.
• Store Credit: If you have store credit, you can use it to pay for your purchases.
• Tamara. Buy Now Pay Later: Available in the UAE, KSA and Kuwait. You have the option of using Buy Now Pay Later services like
• Want to learn more about Buy Now Pay Later payments using Tamara? Visit their pages below:
Tamara: https://tamara.co/en


What are the limits for using Buy Now Pay Later Tamara payment options
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• UAE Max 10,000 AED Min 1 AED
• KSA Max 5000 SAR, Min 1 SAR
• Kuwait Max 840 KWD, Min 1 KWD

How do I pay using Apple Pay
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We now accept Apple Pay to facilitate payments on our app, and devices that support Apple Pay.
 If you are using an IOS device, Apple Pay will only be available on the INSEL app. If you are using a

.Mac device, Apple Pay will only be available in the Safari browser
.You can pay with Apple Pay using a Visa, MasterCard or American Express to pay using Apple Pay

Add the items to your bag, and when you are ready to place your order select apple pay at checkout.

How can I change my delivery address or scheduled delivery date
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To update your delivery address or reschedule the delivery date simply contact our customer care team using your registered phone number or send an email from the email associated with your account Email verification might be necessary for any modifications our team will guide you through the process , please remember that if your order has already shipped changing the address might not be possible Also note that any changes should be within the original delivery country if you used paypal for payment changing the address might not be possible as well

Do keep in mind that modifying the delivery address could affect the delivery timeline possibly causing a delay in receiving your order.

How can I reach customer service?
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For any inquiries or assistance, please visit the Contact Us section on our website or app. You can reach out to us via WhatsApp, or email. As well as any available Social Media platform.

How can I join the INSEL team
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For more information about career opportunities contact us at 

[email protected]


I represent a brand and need to sell our products on INSEL. I'm an influencer, how can I market for INSEL?
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If you're looking to collaborate with us as a brand representative or an influencer, kindly reach out to us at o provide your details. Our team will get in touch with you ly. We're excited to hear from brands and influencers who are interested in working with us and are eager to explore potential collaborations.

Where do I find items that I have seen in social media?
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For inquiries about products, please contact us at or send an email to

 (+966551049400)

 ([email protected])

What kind of services are offered by INSEL?
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Introducing whats new in home accessories.

Home Styling Service Fore more details visit


Interior Design service For more details visit


Quick home delivery

Does Insel have a physical store?
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No INSEL is just an online store

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